August 24, 2018

Things I've Learned Working in Retail

Stephanie Kamp Blog: Things I've Learned Working in Retail
Hey guys,

So now that I am officially out of the retail world I decided to write this post about some of the things that I have learned. I have to admit that I may have done some of these things in the past but definitely not too many of them! Also, this is kind of supposed to be a funny post so I really hope you guys enjoy it and don't take anything too personally! 

1. People don't know how to listen

It's crazy how many people live in their own little world and barely pay attention to other people. We would always have to greet our customers whenever they walked through the front door and most of the time my customer's thought I was asking them how they were doing when all I was saying was welcome in! It's also funny when customers walk up to you at the register and you ask them a couple questions and they completely ignore you or they'll ask you the same thing you just asked them. With my store we had a rewards program where we needed to ask for the email or phone number and so a lot of the times, I would ask that and then 2 seconds later they would be like can I give you the phone number. It was was really frustrating but it definitely taught me to be very patient and to make sure that the customer was fully ready to listen before I asked them any questions.

2. People think that you will do anything for them

You know how you go to the some stores and they're like right on top off you and constantly asking you questions, making sure you don't need anything, well those type of places work off of commission usually. The store I worked for did not, so all we typically did was greet them when they walked in and then we would tell them our name and let them know that we were here for them if they needed anything. If we happened to be walking the aisles would also make sure to check on all of our customers in section. There were a couple times where people would basically want me to become their slave which didn't usually work for my position because I was usually the main cashier so if I got stuck with a customer that would mean someone else would have to ring and that usually ended up being a manager who technically aren't supposed to ring. It's really funny

3. People don't respect people in the service industry

One of our biggest pet peeves is when you come up to the register and you are on your phone! Like seriously people, get off of the phone and buy what you need to buy. Also, it is so extremely rude to be talking to another person when you are dealing with another person. It's like when your kid keeps interrupting you and you can't stand that. Yeah, that's how we feel as retail associates! Also, there is absolutely no need to give us attitude! We're human just like you and everyone else in this world, just because we can't always give you what you want doesn't mean you can treat us like crap!

4. I have more power than the customer

I love when customers would come up to me and tell me that I could do something for them like they were the ones that worked for the company and not me. It's like first of no I can't do that mostly because thats not something we actually do but also because I don't want to get in trouble or lose my job because of it! Also, if you don't have a coupon and we just so happen to have one back behind the counter which is not always something that we have! Stores don't always have coupons going on every day of the year, they'd make no money if they did. But either way it's up to me if I want to give you that coupon because it's not always something we're allowed to do. So don't act like it's something we do all of the time! Also, if an associate tells you something, it's probably because it's a policy and just because you ask for a manager doesn't mean the manager is going to let you do it, the manager will probably tell you the exact same thing. We don't make stuff up just because!

5. The customer is not always right

Companies have policies and the associates have to follow them because otherwise they can get in serious trouble! Yes I know this saying has been around forever and customers always think that they are right but they truly are not! Our store always had policy that said we can't take back worn shoes and customers would always fit and be like well no one told me that and we would be like well did you ask what the return policy was? Also we don't technically have to tell you every time we buy a pair of shoes, it's still a policy that we are required to follow. Yes some stores have a more relaxed policy than others and that's completely up to each store but every associate is still required to follow those policies!

6. How to pay extreme attention to detail

I would say this is more store specific! I worked for a shoe store that pretty much only sold shoes and we had a policy where we had to take each shoe out of the box then check the size on each shoe and then make sure there was a left and right and that they matched the box they were being sold in. We would also send out shoes from our stores that customers had ordered online and we had to make sure that the shoes were in a really good condition before we sent them out to our customers because we didn't want to send out a shoe would a scratch or a scruff.

7. Customers lie to get what they want

I honestly, can't even tell you how many times I would have customers come up to me and tell me some ridiculous story just so they could get their money back on a pair of shoes they only wore once for an event. Prom and homecoming are honestly the worst times of year. People don't want to pay all this money for something they are only going to wear once! My advice is to either rent something for prom or get a shoe you can wear to every single one of your dances because honestly, you're probably going to have to take them off anyways!

I hope you guys enjoyed this post and I'm sure that some of you could relate to some of these things. Working in retail really is an experience and I honestly think that everyone should have to do it at least once in their life.

I feel like there is so much more I could add to this but I think that I came up with a good list. I think that working in retail has taught me a lot. I try to not make a mess whenever I go shopping and if I do then I try to put something back because cleaning a messy store late at night really sucks when all you want to do is go home and see your family! I also try to make sure that I treat all of the workers with respect unless they aren't giving me respect. There have been several times where I've been shopping in a store and an associate just gives me attitude from the beginning so when it comes to a situation like that then I tend to not care if I give attitude back.

Anyways, I'm super happy to be out of retail but I definitely think I am going to miss that job and my discount! I may or may not get a part time retail job after like 6 or a year has gone by. I haven't fully made up my mind but I will definitely keep you guys posted! I hope you guys have a wonderful weekend! I will be at Disney this weekend with my family as a last minute vacation before I join the real working world! 

Thanks for stopping by!

XO, Steph

0 Comments:

Post a Comment

Thank you so much for leaving a comment! I love talking with you guys and getting to know you better! If you leave a question I will most definitely try to answer it! XO, Steph